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FAQs
Buyers FAQ
What is SHOESGATE?
SHOESGATE is the Ultimate marketplace specialized in selling and buying new; second hand and preowned shoes. We give sellers the opportunity to offer their shoes to millions of buyers and buyers to find unique deals at affordable prices
What kind of shoes are available on SHOESGATE?
SHOESGATE is a marketplace for New; Preowned; second-hand shoes, so you can find a variety of shoes such as new shoes with tags never worn put on sale by sellers because of mismatch of size, color or taste, also shoes worn once or twice or shoes in very good quality etc. You never know which bargain you will find on SHOESGATE
How can I be sure of the quality of the shoes I am buying?
SHOESGATE requires all sellers to provide detailed descriptions and high-quality images of their shoes. Additionally, we encourage buyers to read the seller's ratings and reviews to get a better idea of the seller's reputation.
Can I return or exchange the shoes I buy on SHOESGATE?
Returns and exchanges are handled by individual sellers, so be sure to check the seller's descriptions before making a purchase. If you have any questions or concerns, you can contact first the seller directly using SHOESGATE's Contact Seller Button.
However, if you are unable to resolve your complaints amicably with the seller, you can request a refund from Shoesgate support team (contact@shoes-gate.com). We'll examine your request as quickly as possible.
How do I make a payment on SHOESGATE?
SHOESGATE accepts a variety of payment methods, including credit/debit cards, PayPal, and other secure payment methods.
Sellers FAQ
How do I create a listing on SHOESGATE?
To create a listing on SHOESGATE, simply create an account by clicking on REGISTER (Become a Vendor) and follow the steps to upload high-quality photos, provide a detailed description of products, and set a reasonable price of the product.
Can I sell new shoes on SHOESGATE?
SHOESGATE is a marketplace for selling new second-hand, pre-owned shoes.
Note: But all shoes offered for sale on SHOESGATE are considered as second hand/pre-owned shoes, even if they still have their packaging label
How do I manage my listings and sales on SHOESGATE?
You can manage your listings and sales on SHOESGATE through your account dashboard. You can track your sales, respond to messages, and edit your listings as needed.
How can I assess the quality of the shoes I sell on SHOESGATE?
Before selling shoes on SHOESGATE, you should thoroughly inspect the shoes to ensure they are in good condition and any defects are clearly indicated in the description.
How can I increase the chances of selling my shoes on SHOESGATE?
To increase the chances of selling your shoes on SHOESGATE, you can add high-quality photos, provide a detailed description, set a reasonable price, and offer a clear return policy.
How can I remove a listing on SHOESGATE
You can remove a listing on SHOESGATE by accessing the listing page and clicking on the "delete" button.
How can I manage comments and ratings left by buyers on SHOESGATE?
You can manage comments and ratings left by buyers on SHOESGATE by responding to their comments and using the feedback to improve your listings and service.
How do I price my shoes on SHOESGATE?
We recommend pricing your shoes competitively based on their condition, brand, and market demand. Be sure to also consider shipping costs and any fees associated with the sale.
How do I handle shipping on SHOESGATE
As a seller, you are responsible for shipping the shoes to the buyer.
Note : You can set your own shipping costs on your dashboard when you add a new product, you'll have the choice to add a shipping cost to each product or offering free shipping..
How do I handle returns and exchanges on SHOESGATE?
It is up to the seller to set up his return system while respecting the return deadlines. We recommend that you provide clear descriptions of all products to reduce the risk of complaints, and that you respond promptly and professionally to all return requests.
FAQ: Commission and Transaction Fees on SHOESGATE
Does SHOESGATE charge any commission fees for selling shoes on the platform?
Yes, SHOESGATE charges a commission fee for each sale made on the platform. The commission fee is a percentage of the sale price deducted from the seller's earnings.
Are there any other transaction fees on SHOESGATE?
Yes, SHOESGATE charges a small transaction fee on each sale to cover the cost of payment processing. The transaction fee is also deducted from the seller's earnings.
How are commission fees and transaction fees calculated on SHOESGATE?
List your items for free and no monthly subscription required, no hidden charges. Be sure ! you will just pay 10% of commisson fee and 3%+0.30$ of transaction/payment processing fees.
** For example, if you sell a pair of shoes for $100 , our commission fee is 10% based on product price only, you will be charged $10 in commission fees.
Additionally, by adding for example, $10 for shipping cost, in this case the transaction/payment processing fees will be calculated as follows: $110/3%+$0,30 based on product price and shipping cost, so you will be just charged $3,60 for transaction fee and payment processing fees.This will result in a total of $13.60 for commission fee and transaction/payment processing fees, and that's all !
How much is the commission fee on SHOESGATE?
SHOESGATE commission fees are the same for all categories of shoes sold. Please refer to our Fee Schedule for the latest commission rates.
When are commission fees and transaction fees charged on SHOESGATE?
Commission and transaction fees are charged at the time of sale. Commission fees are deducted only on sales of the seller's products, while transaction process fees are deducted on both product sales and the delivery fee set by the seller.
Can I see a breakdown of the fees on SHOESGATE?
Yes, you can see a breakdown of the fees on SHOESGATE by viewing your sales history and clicking on the individual sale. The breakdown will show the sale price, commission fee, and transaction fee.