Shop with peace of minde!
At Shoesgate, we only unlock your payment once you get your item and confirm it’s just like you expected, or after 72 hours from when it’s delivered. If what you get isn’t what was promised, you can ask for your money back within 72 hours of getting it.
For your protection, it’s best to talk within the Marketplace and not share personal or financial information during online transactions.
Wondering about returns?
You have 72 hours after your item arrives to ask for a return, but make sure to do it before you give the seller a rating. After that, the sale is final.
You can return or get your money back if:
- The item isn’t as described.
- It’s damaged, and that wasn’t mentioned.
- The seller didn’t send it.
- You got the wrong thing or something’s missing.
But you can’t return or get money back if:
- The item is just like the seller described.
- It doesn’t fit or has a smell.
- You changed your mind.
- You ask for a return more than 72 hours after getting it.
- You ask for a return after giving it a rating.
- The deal happened outside the Marketplace.
