Shoesgate Privacy Policy 

Welcome to Shoesgate, an online marketplace for buying and selling New, Second hand and Preowned shoes. At Shoesgate, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines our practices and procedures regarding the collection, use, and disclosure of your personal information when you visit our website or use our services.

This Privacy Policy explains how Shoesgate  (“we”, “us”, or “our”) collects, uses, and discloses information about you when you access or use our website, https://shoes-gate.com/ (the “Website”).

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Website or otherwise interact with us to stay informed about our information practices and the choices available to you.

Acknowledgment and Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described in this Policy.

You consent to our collection, use, and disclosure of your personal information as described in this Policy. If you provide us with personal information about another person, you represent that you have their consent to do so and that they have also read and understood this Privacy Policy.

Information We Collect

We collect information about you directly from you and automatically through your use of the Website.

Information We Collect Directly From You

We may collect information directly from you when you provide it to us, such as when you:

• Register for an account on the Website;
• Buy or sell items on the Website;
• Request customer support;
• Sign up for our newsletter or other communications;
• Participate in surveys, contests, or promotions; or
• Otherwise communicate with us through the Website.

The information we collect may include:

• Name;
• Email address;
• Shipping and billing addresses;
• Phone number;
• Payment information (such as credit card or other payment method details);
• Login credentials (such as username and password);
• Communications with us; and
• Any other information you choose to provide to us.

Information We Collect Automatically

When you access or use our Website, we automatically collect certain information about you, including:

Log Information:

We log information about your use of the Website, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to the Website.

Device Information:

We collect information about the computer or mobile device you use to access our Website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Information Collected by Cookies and Other Tracking Technologies:

We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Website and your experience, see which areas and features of our Website are popular, and count visits. Web beacons are electronic images that may be used in our Website or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.

Information We Collect From Other Sources

We may also obtain information about you from other sources and combine it with information we collect about you. For example, we may receive information about you from third-party services that provide user authentication services, such as Facebook or Google.

Use of Information

We use the information we collect for a variety of purposes, including to:

• Provide, operate, and maintain our Website;
• Facilitate transactions between buyers and sellers on the Website;
• Process and complete transactions, and send related information, such as purchase confirmations and invoices;
• Communicate with you, including responding to your comments, questions, and requests; providing customer service and support; and sending you information about products, services, and promotions offered by us and our partners;
• Monitor and analyze trends, usage, and activities in connection with our Website;
• Personalize and improve the Website, and provide content, features, or advertisements that match your interests and preferences;
• Facilitate contests, sweepstakes, Protect the security and integrity of our Website and prevent fraud and other illegal activities;
• Comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing of Information

We may share information about you as follows:

With Third-Party Service Providers

We may share your information with third-party service providers who help us operate our Website, process transactions, and provide other services. For example, we use a third-party payment processor to process payments on our Website. We also use analytics and advertising services provided by third-party companies to help us better understand how users interact with our Website and to serve ads to users who may be interested in our products or services. These third-party service providers have access to your information only to perform services on our behalf and are obligated not to disclose or use it for any other purpose.

With Other Users of the Website

If you are a seller on the Website, we may share your name, email address, and shipping information with the buyer of your item(s) in order to complete the transaction.

With Our Affiliates

We may share your information with our affiliates for the purposes described in this Privacy Policy.

In Connection with Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction, as permitted by law and/or contract.

To Comply with Legal Obligations

We may disclose your information to government or law enforcement officials or private parties as required by law, and disclose your information as necessary to enforce our policies, to respond to claims that your use of the Website violates our policies or rights or the rights of others, or to protect our rights, property, or safety or the rights, property, or safety of others.

With Your Consent

We may also share your information with your consent or at your direction.

Scope of this Policy

This Privacy Policy applies to the website www.shoes-gate.com and all related services operated by SHOESGATE. Our marketplace platform allows users to buy and sell secondhand shoes. This policy describes how we collect, use, disclose, and protect the personal information we collect from users of our platform.

By accessing or using our website, you agree to the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Policy, please do not use our website.

This Policy applies to all users of our website, including buyers, sellers, visitors, and any other users who interact with our platform. It also applies to any personal information we collect from you through any other means, such as email or phone.

Disclosure of Information

At SHOESGATE, we understand the importance of protecting your personal information and ensuring your privacy. We do not sell, trade, or rent any personal information provided by our users to any third party without your express consent, except as outlined below.

Third-party services:

We may share your personal information with trusted third-party service providers who work with us to provide our users with a seamless experience. These third-party providers are required to maintain the confidentiality of your information and adhere to our data security standards.

Legal requirements:

We may disclose your personal information to comply with legal requirements, such as a subpoena, court order, or other legal process. We may also disclose your personal information to law enforcement agencies, regulatory authorities, or other third parties as required by law.

Protection of our rights:

We may disclose your personal information to protect our rights or the rights of our users, including enforcing our Terms of Service or other agreements, investigating potential violations, or responding to claims that any content violates the rights of third parties.

Business transfers:

In the event that we sell or transfer all or a portion of our business, we may transfer your personal information to the new owner or operator. In such a case, your personal information would remain subject to the protections outlined in this Privacy Policy.

User-generated content:

Please note that any information you voluntarily disclose in user-generated content, such as comments or reviews, may be collected, used, and disclosed by other users of the website. We cannot control the actions of other users, and we are not responsible for any information that you choose to disclose in such content.

Data Retention

At SHOESGATE, we take your privacy seriously and are committed to retaining your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy.

We will retain your personal information for as long as required by law or for legitimate business purposes. We may also retain your personal information to resolve disputes, enforce our agreements, or for backups and archival purposes.

User-generated content:

Please note that any information you voluntarily disclose in user-generated content, such as comments or reviews, may be retained and publicly displayed on the website. We cannot control the actions of other users, and we are not responsible for any information that you choose to disclose in such content.

Email communication:

We may retain email communications with you to ensure that we have an accurate record of any communications or requests. We may also retain your email address for marketing purposes, unless you opt-out of such communications.

Data backups:

We maintain regular data backups to protect against data loss or corruption. Your personal information may be retained in these backups for a limited period of time.

Account deletion:

If you choose to delete your account with us, we will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. We may also retain anonymized or aggregated data for statistical purposes.

Cookies

Cookies are small text files that are placed on your device when you visit a website. These files contain information about your visit, such as the pages you viewed, the time you spent on the website, and any preferences you may have selected. At Shoesgate, we use cookies to improve your experience on our website and to ensure that our website functions properly. This privacy policy section explains how we use cookies on Shoesgate and how you can control their use.

Types of cookies we use:

Essential cookies:

These cookies are necessary for the proper functioning of our website. They enable basic functions like page navigation and access to secure areas of the website. Without these cookies, our website cannot function properly.

Analytical cookies:

We use these cookies to understand how visitors interact with our website. This helps us improve the user experience and the functionality of the website. These cookies do not collect any personal information.

Marketing cookies:

We use these cookies to personalize the advertising that you see on our website and other websites that you visit. These cookies may collect information about your browsing history and your interests. This information is used to show you targeted ads that are more relevant to your interests.

How to control cookies:

 You can control the use of cookies on our website by changing your browser settings. Most browsers allow you to block cookies or to delete them after they have been placed. However, please note that blocking or deleting cookies may affect the functionality of our website.

Third-party cookies: We may use third-party cookies on our website. These cookies may be placed by third-party service providers who perform services on our behalf, such as website analytics or advertising. We do not have control over these cookies, and they are subject to the privacy policies of the third-party service providers.

Cookie Disclosure

Users can control the use of cookies through their browser settings. Please note that disabling cookies may limit the functionality of the Platform.

Opt-Out

At Shoesgate, we understand that some users may not want to receive certain communications or have their personal information used for certain purposes. This privacy policy section explains how you can opt-out of certain communications and uses of your personal information on our website.

Opting out of marketing communications:

If you no longer wish to receive marketing communications from Shoesgate, you can opt-out by clicking the "unsubscribe" link in the email or by contacting us at contact@shoes-gate.com. We will process your request as soon as possible, but please note that it may take a few days for your request to be fully processed.

Opting out of data sharing:

Shoesgate does not sell or rent your personal information to third parties for marketing purposes. However, we may share your personal information with third-party service providers who perform services on our behalf, such as website analytics or advertising. If you do not want your personal information to be shared with these service providers, you can opt-out by contacting us at contact@shoes-gate.com. However, please note that opting out may affect the functionality of our website.

Opting out of cookies:

You can control the use of cookies on our website by changing your browser settings. Most browsers allow you to block cookies or to delete them after they have been placed. However, please note that blocking or deleting cookies may affect the functionality of our website.

Promotional Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Accessing, Correcting, and Deleting Your Information

You may have the right to access, correct, or delete the personal information we have collected about you. You may also have the right to object to or restrict certain types of processing of your personal information. To exercise these rights, please contact us at contact@shoes-gate.com.

Data Security

At SHOESGATE, we take the security of your personal information seriously. We understand the importance of keeping your data safe and we are committed to providing the highest level of security measures for our users.

Encryption:

We use industry-standard encryption methods to protect your personal information, including Secure Sockets Layer (SSL) technology. All data exchanged between our servers and your browser is encrypted, ensuring that your information remains private.

Storage:

All personal information provided by our users is stored on secure servers that are only accessible to authorized personnel. We use advanced security measures to protect against unauthorized access, disclosure, or alteration of your personal information.

Access control:

Access to user data is limited to authorize personnel only. We require all employees with access to personal data to follow strict security protocols to ensure the confidentiality of our users’ information.

Data backup and recovery:

We maintain regular data backups to protect against data loss or corruption. In the event of a system failure, we have comprehensive recovery procedures in place to ensure that your data is safe and accessible.

Third-party services:

We work with trusted third-party services to provide our users with a seamless experience. We require all third-party providers to adhere to our data security standards and to maintain the confidentiality of our users’ information.

Security breaches:

In the unlikely event of a data breach, we will take immediate action to investigate and mitigate the breach. We will notify affected users and regulatory authorities as required by law.

Children's Privacy (CPPA)

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not use our website or services, and do not provide us with any personal information.

If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take reasonable steps to delete that information as soon as possible. If you believe that we may have collected personal information from a child under 13, please contact us at contact@shoes-gate.com.

We encourage parents and guardians to monitor their children's online activities and to help enforce this Policy by instructing their children never to provide personal information through our website or services without their permission.

By using our website and services, you represent that you are at least 13 years of age or older. If you are between the ages of 13 and 18, you must obtain parental or legal guardian consent before using our website or services.

International Users

Our Website is hosted in France and intended for users located in France and the United States. If you are accessing the Website from outside France, please be aware that information we collect will be transferred to and processed in France. By using the Website, you consent to the transfer of your information to France.

Your California Privacy Rights

Under the CCPA, California residents have the right to request access to and deletion of their personal information. California residents also have the right to opt-out of the sale of their personal information. To exercise these rights, please contact us at contact@shoes-gate.com.

California Residents' Rights

At Shoesgate, we are committed to protecting the privacy of our users, including California residents. This section of our Privacy Policy outlines the rights afforded to California residents under the California Consumer Privacy Act (CCPA) and other California privacy laws.

Right to Know About Personal Information Collected, Disclosed, or Sold

 California residents have the right to request that we disclose certain information about our collection, use, and disclosure of their personal information over the past 12 months. Upon receipt of a verifiable request, we will provide the following information:

• Categories of personal information we have collected about the user.
• Categories of sources from which personal information is collected.
• Business or commercial purposes for collecting or selling personal information.
• Categories of third parties with whom the business shares personal information.
• Specific pieces of personal information collected about the user.
• Categories of personal information sold or disclosed for a business purpose and the identity of the third parties to whom the information was sold or disclosed.

Right to Request Deletion of Personal Information

California residents have the right to request that we delete any personal information that we have collected from them, subject to certain exceptions. We may deny a deletion request if retaining the information is necessary for us to:

• Complete the transaction for which we collected the personal information.
• Provide a good or service requested by the user.
• Detect security incidents or protect against malicious, deceptive, fraudulent, or illegal activity.
• Debug to identify and repair errors that impair existing intended functionality.
• Exercise free speech or another legal right.
• Comply with the California Electronic Communications Privacy Act.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest.
• Enable solely internal uses that are reasonably aligned with the user's expectations based on the user's relationship with the business.
• Comply with a legal obligation.

Right to Opt-Out of the Sale of Personal Information

California residents have the right to direct us not to sell their personal information to third parties. We do not sell personal information to third parties for monetary or other valuable consideration.

Right to Non-Discrimination

California residents have the right not to be discriminated against for exercising their CCPA rights. We will not deny goods or services, charge different prices, provide a different level or quality of goods or services, or suggest that the user may receive a different price or quality of goods or services for exercising these rights.

Submitting Requests

 California residents can exercise their rights under the CCPA by submitting a request to us using the contact information provided at the end of this section. We will respond to verifiable requests within 45 days, although we may need an additional 45 days if we notify the user of the need for an extension. We will not charge a fee to respond to a verifiable request unless the request is manifestly unfounded, excessive, or repetitive.

Authorized Agents

 California residents can designate an authorized agent to exercise their CCPA rights on their behalf. The authorized agent must be registered with the California Secretary of State and the user must provide written permission for the agent to act on their behalf.

Your Privacy Rights in the European Union (EU):

SHOESGATE is committed to protecting the privacy rights of our users in the European Union (EU) in accordance with the General Data Protection Regulation (GDPR). This section of our Privacy Policy outlines your rights under the GDPR and how you can exercise them.

Right to Access:

As a data subject in the EU, you have the right to access the personal data that we hold about you. If you would like to make a request to access your personal data, please contact us at contact@shoes-gate.com. We will respond to your request within one month of receiving it.

Right to Rectification:

If you believe that any of the personal data that we hold about you is inaccurate or incomplete, you have the right to request that we rectify it. If you would like to make a request to rectify your personal data, please contact us at contact@shoes-gate.com. We will respond to your request within one month of receiving it.

Right to Erasure:

You have the right to request that we erase your personal data if it is no longer necessary for the purposes for which it was collected, if you withdraw your consent, or if it was processed unlawfully. If you would like to make a request to erase your personal data, please contact us at contact@shoes-gate.com. We will respond to your request within one month of receiving it.

Right to Restriction of Processing:

You have the right to request that we restrict the processing of your personal data if you contest its accuracy, if the processing is unlawful, or if you require it for legal purposes. If you would like to make a request to restrict the processing of your personal data, please contact us at contact@shoes-gate.com. We will respond to your request within one month of receiving it.

Right to Data Portability:

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another controller. If you would like to make a request for data portability, please contact us at contact@shoes-gate.com. We will respond to your request within one month of receiving it.

Right to Object:

You have the right to object to the processing of your personal data on grounds relating to your particular situation, including if you believe it is being processed for direct marketing purposes. If you would like to make a request to object to the processing of your personal data, please contact us at contact@shoes-gate.com. We will respond to your request within one month of receiving it.

Third-Party Links:

Our website, www.shoes-gate.com, may contain links to third-party websites, applications, or services that are not owned or controlled by SHOESGATE. We are not responsible for the privacy practices or content of such third-party websites or services.

When you click on a third-party link, you will be directed to the third-party website or service. We strongly advise you to review the Privacy Policy of every website you visit and any third-party service you use, including those that are linked to from our website.

SHOESGATE has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. By using our website, you acknowledge and agree that SHOESGATE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We encourage you to be cautious and to read the privacy statements of each and every website that collects your personal information. This Privacy Policy applies solely to information collected by SHOESGATE through our website and does not cover any other website or service.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice on our Website or by other means, such as email, prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our practices.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at contact@shoes-gate.com.

Last updated: 01/21/2024